Game Setup
With prerequisite ScoreLink device setup completed (see here), users can proceed to scouting the game using FIBA LiveStats.
When opening a new game using the license code with Sportzcast setting enabled, users are presented with an additional selection in the System Check screen - Live Scoreboard Data. If Manual option is selected, the game would be scouted as normal with FIBA LiveStats - i.e. using the space bar or “start/stop” button in the user interface to control the game clock.
To instead run the game with a real-time clock sourced automatically from the scoreboard, select ScoreLink option in the dropdown menu and click Connect button.
After selecting this option, FIBA LiveStats will attempt to connect to ScoreConnectIII (application installed on same laptop). If the connection is successful, the green Connected message will be shown.
If connection attempt failed users will see a Connect button to try reconnecting after fixing the issue.
In-Game Control (switching from Manual to Automatic and back)
If any further changes need to be made to the scoreboard connection/game clock source (i.e. Clock Type) once already setup and in the main game entry screen in FIBA LiveStats, user should click on the Game tab from the top navigation bar and select System/Scoreboard Interface Information.
Automatic → Manual
Once back in the game setup window, if users wants to go back to manual clock interface, select Manual option in the Live Scoreboard Data section and click Save & Confirm button on the top right corner.
Manual → Automatic
Conversely, if users want to change from manual clock to an automatic connection, select ScoreLink option in the Live Scoreboard Data section dropdown and click Connect button. Once Connected, click Save & Confirm.
Most common error messages and fixes
1) ScoreLink device is receiving empty values
This error means that the ScoreLink device does not recognize the data from the scoreboard properly. This can be due to multiple scenarios:
- Feed cable is unplugged/not plugged correctly into ScoreLink device. Simply check if cable is plugged in.
- Incorrect scoreboard is selected in ScoreConnectIII setup. To check this go to ScoreConnectIII application and make sure correct scoreboard and device are selected.
To verify if data is flowing properly into the ScoreLink device check in ScoreConnectIII app Status tab if Data is updating.
2) Failed to connect to ScoreLink device
This error means that FIBA LiveStats failed to connect to Sportzcast server. Check if ScoreConnectIII application is up and running.
3) Error when reading the data from Sportzcast. Unexpected values received for basketball. Message: {0}
This error means that FIBA LiveStats is not receiving the data from SportzCast that it expects. The last sentences of the error message will explain what property LiveStats fails to read. If message says that it can not read property IsClockRunning - ScoreConnect app must be updated to the latest version.
If the update does not help - contact basketballsupport@geniussports.com with details about which software versions are used and what scoreboard is used. If this error occurs and software update does not help, plan to use Manual clock, since it will require a Sportzcast firmware upgrade.
4) Error when reading the data from Sportzcast. Error when receiving data from Sportzcast
Unexpected error - we suggest the user try to connect again. If that does not help - send the error report from FIBA LiveStats with information about the game/user/machine name.
5) There is no option to select Manual/ScoreLink clock type
This option is enabled via your license code. After you make sure the correct license code is being used in FIBA LiveStats, please contact your League Manager to enable this option.